FAQs

FAQS

SHIPPING

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

Shipping cost varies depending on your delivery location and selected

shipping option.

WHERE DO YOU SHIP?

We provide international shipping. However due to certain postal

challenges, we won’t be able to deliver shipments to military areas and

certain smaller countries.

HOW DO YOU SHIP?

We ship orders overseas by mail services. After your order has been

processed by our logistics team, it’ll be delivered to our local postage

companies and the handling of your order will be fulfilled by the respective

carrier companies.

Upon arrival in your selected destination’s country, your order would then

be handled by your country's postal service. Please kindly contact your

local post when your order arrives in your country.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

Order processing: 2-3 Days
Insured Shipping & Handling: 7 - 20 Days – $4.95
Priority Shipping & Handling: 5 - 15 Days – $7.95
Free Shipping (Orders Above ($50): FREE

Note: The items you ordered will reach you within 60 days for Insured

Shipping & Handling

Shipping to Worldwide:

Order processing: 2-3 Days
Insured Shipping & Handling: 7 - 30 Days – $9.95
Priority Shipping & Handling: 5 - 20 Days – $12.95

Note: The items you ordered will reach you within 60 days for Insured

Shipping & Handling.

HOW CAN I TRACK MY ORDER?

Your orders are tracked via a tracking code.

We will send you the tracking code of your order(s) to the email you used

when placing your orders. This email will also guide you on how to track

your package. Please note that tracking information will be displayed 2-5

days after you’ve received your email notification purchase.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should notice tracking event updates within 48-72 hours after you

have received your tracking code.

WHY CAN’T I TRACK MY ORDER?

Please note that your tracking information updates are displayed 2-5 days

after receiving your tracking code.

For first time purchases, it may take us a few minutes to retrieve the

tracking information from the carrier services. In the event that you can’t

find information about your package, please try again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment status remaining unchanged may be due to delays in

shipment. Shipment delays could be due to e.g. weather incidents,

customs or backlogs.

Please kindly note that tracking information can be displayed after your

order has been shipped.

WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING

COMPANIES FOR RECEIVING MY ORDER?

When your order is ready to ship, we send it to the respective shipping

companies and the handling of your order will be fulfilled by them.

Depending on the individual shipping company’s policy or customs

procedure, you might be charged an extra fee for the final delivery or an

imposed import tax. This is likely due to your shipping address being in a

remote area. In this case, please kindly pay the carrier company the

required fee to receive your order.

We often declare your orders as a gift below order value, so rest assured

that these situations rarely happen.

PAYMENT

HOW CAN I PAY FOR MY ORDER?

All products are set in US Dollar, and our system will automatically convert

your order’s currency to ease your process of placing an order. Do note

that your payment is processed through the payment gateways Paypal

and Stripe. Paypal is used by companies such as eBay, Asos, Barnes & Nobles,

Home Depot, Abercrombie & Fitch, and many more.

Stripe is used by companies such as Adidas, Under Armour, Target,

Grabtaxi, Slack, and many more.

Note: Through payment gateways, your credit and debit card details will

not be stored on our server ever.

WHICH CURRENCY ARE YOU USING?

Our products are set in US dollars, but our system will automatically

convert the product pricings to your local’s currency for you!

ORDER

HOW TO PLACE AN ORDER?

First of all, choose the products that you love, then click Buy Now and Proceed to Checkout. Then fill in your information and pay. That’s it, it’s really easy!

HOW CAN I MODIFY MY ORDER?

If you would like to request a change in anything in your order, please

placing your order.

POST - PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We strive to deliver the best quality product to customers. However, there

are possible factors that may negatively affect the quality - often during the

shipping process where products may be damaged while in transit. Please

Click Here for our Return Policy.

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS

RETURNED TO SENDER?

Step 1: Contact your nearest post office and provide them your ID card or

tracking code for an update of your shipment status.

Step 2: If you’re not able to find anything, contact our Customer Service

department by sending an email to service@mmagnifique.com and

provide us with your shipping address.

Step 3: If the address you provided in the email matches your shipping address in our system, we’ll be more than happy to send you a replacement or refund you 50%. Please be informed that these 2 options are our final solution for your request.

In the situation where your order wasn’t successfully delivered as you may

have filled in the wrong address, and thus we are unable to deliver your

packet. In such a situation, we would require for you to pay some extra

fees for sending you a replacement. This would be the only option in such

situations.

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING

ADDRESS?

In the event where you’ve provided an incorrect shipping address, you

should contact us immediately by sending an email

to service@mmagnifique.com and provide us with your correct

address. Our team will then proceed to check whether we’re able change

your order’s destination for you.

If your order has been shipped out, we are really sorry but we are no

longer able to change your destination for you nor send you another

packet without any additional fee.

TRACKING SHOWS RETURNED TO SENDER WHAT SHOULD I

DO?

There are 2 common reasons that your packet has been returned: either

your shipping address is incorrect/insufficiently filled, or you are absent at

the time the packet was attempted for delivery.

In the event that your shipping address was incorrectly filled, unfortunately

we won’t be held responsible since your order was shipped out to the

address that you provided us and the misinformation was not made on our

end.

Otherwise, we are willing to send you a replacement. If the second

attempted delivery isn’t able to reach you, we’re sorry to inform you that

we would no longer be able to help you out with this.